What guarantee does Ting Diamond offer?

All Ting Diamond rings come with a lifetime maintenance guarantee covering professional cleaning, rhodium re-plating on white gold, and prong inspection. Our diamonds are accompanied by GIA or IGI grading reports for full transparency.

Can I return or exchange a ring after purchase?

We offer an exchange policy within 7 days of purchase for non-custom, non-engraved items. Custom-made and engraved rings are non-refundable but may be exchangeable at our discretion. Please contact us directly to discuss your situation.

Do you offer a buy-back guarantee on diamonds?

We offer diamond trade-in and buy-back services on GIA-certified diamonds. The price offered reflects current market conditions at time of valuation. Please bring your diamond with its original GIA certificate to our Knutsford Terrace showroom for an assessment.

Is the diamond certificate guaranteed to be authentic?

Yes. Every GIA certificate can be verified independently at gia.edu using the report number printed on the certificate. Every IGI certificate can be verified at igionline.com. We encourage all customers to verify certificates before and after purchase.

What happens if my ring needs resizing after purchase?

We offer standard ring resizing (1–2 sizes) at no charge within 30 days of purchase. Subsequent resizing is available at a nominal fee. Note that eternity bands with stones all around cannot be resized.